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City of Leander Office of Emergency Management The Leander Emergency Management Office serves as a primary source of public information during any natural or man-made disaster affecting the City and surrounding area. As emergencies occur, the OEM will post updates with specific information on those situations. The site also covers information on: how to report flood related issues, American Red Cross, tips on filing an insurance claim, Emergency Telephone Notification, hurricane evacuation, power line safety tips, flash flood safety tips, family emergency supplies kit and other helpful links.
Call 311 for shelter information.
Reporting Flood Related Issues
If you live within the city limits of Leander and need to report any flood related problems, please contact the Leander Public Works Department @ 512 259-2640.
If you live in an unincorporated area of the county, contact Williamson County @ 512 943-1100 or email at flood@wilco.org. Give them your name, address, best phone number and your concern such as your home is flooding, impassable low water crossings or roadways
American Red Cross
The American Red Cross can provide assistance after a disaster. They provide material items and may include feeding, shelter, clean-up kits, comfort kits, financial assistance along with guidance and counseling. The local chapter can be reached at 512 928-4271 or contact American Red Cross of Central Texas.
Tips for filing an insurance claim with your insurance company
First, review the National Flood Insurance Program (NFIP) Flood Insurance Claims Handbook. It provides additional help with the process of filing a claim.
Call your insurance agent to report your claim. If you have separate flood insurance, also call your flood insurance agent to report your claim. Your flood insurance agent will prepare a Notice of Loss form and an adjuster will be assigned to assist you.
· Good records speed up the settlement of your claim. Compile a room-by-room inventory of damaged goods, and include manufacturer's names, dates and places of purchases, and prices. Try to locate receipts or proofs of purchase, especially for major appliances, and note manufacturers' names, serial numbers, prices, and dates of purchase. If possible, photograph the outside of the premises, showing any damage or flooding. Be sure to include the “water line” and/or debris left by flooding. If your home was flooded, photograph the inside of your home, showing the damaged property and the height of the water. Use a ruler or yardstick as a reference point.
· If reasonably possible, protect the property from further damage.
· Separate the damaged property from the undamaged property and put it in the best possible order for the insurance adjuster's examination.
· When the insurance adjuster visits your property, let him or her know if you need an advance or partial payment of loss. Again, good records can assist your insurance companies and the NFIP in getting you an advance payment. Use your inventory to work with the adjuster in presenting your claim.
· Damaged property which presents a health hazard or which may hamper local clean-up operations should be disposed of properly. However, before disposing of damaged property, be sure to photograph and make a written list describing the discarded items. When the insurance adjuster examines your records and losses, make sure that those articles are included in the documentation.
Emergency Telephone Notification Network
Another important step to help your household in a disaster is to register your cell phone with the Emergency Notification System (ENS). This is an emergency telephone notification system used by local public safety agencies to notify citizens of emergencies in their area. Persons are urged to register their cell phones regardless if they maintain a traditional phone line in their home. Persons are allowed to register multiple addresses for a single cell phone number which could include work, day care, school, or other family addresses. For more information or to register your cell phone please visit CAPGOG Cellular Telephone Interface.
Other Helpful Links:
Texas Attorney General’s Office Tips
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