Water Leaks

Was your water consumption significantly higher last month? You could have a leak. If so, you may be eligible for a water bill adjustment. View our online form and instructions below.

Minimum Requirements

To qualify for a leak adjustment, the following conditions must be met:

  • Your leak consumption must be at least two times the average consumption of the previous three months.
  • You must have at least six months of consumption history with the City of Leander prior to the leak.
  • An online form showing details of your request must be submitted to the Utility Billing office. A completed paper form (PDF) is also acceptable.
  • The request must be accompanied with receipts and/or invoices for expenditures incurred to fully repair the leak.
  • Leak adjustment requests must be submitted within 90 days of the completed repair.
  • Only one leak adjustment will be granted every two years per customer address.
  • You must be living at the address when the request is submitted and your utilities account should not be in delinquent status.

Ineligible Leaks

Toilet leaks are considered homeowner maintenance and will not be eligible for a leak adjustment. This includes, but is not limited to, flush valves, tank ball, rod, floater, refill tube and flapper seal issues. Other situations that are not eligible for the credit include:

  • Leaking faucets
  • Faucets, hoses and other water outlets left running or unattended
  • Water used for filling swimming pools, washing cars and irrigating lawns or gardens
  • Any unauthorized water use (i.e. theft, mischief, vandalism)

Adjustment Limits

The maximum adjustment period for review is 60 days, or two consecutive billing cycles. In addition, the maximum credit a customer may receive for a leak adjustment is $250 with proper documentation from a licensed plumber, or $100 for a repair made by the customers themselves.

Leak Adjustment Request

  2. Do you qualify?

    City of Leander water customers are responsible for keeping plumbing on their property in good working order. Leak adjustments are offered as a courtesy to help residents recoup some unexpected repair and water service costs.

    To qualify for a leak adjustment, all of the following conditions must be met:

    • The leak consumption must be at least 2 times greater than the average consumption of the previous 3 months.
    • The customer must have at least 6 months of prior consumption history at the property.
    • A Leak Adjustment Request form must be completed in full and submitted to the City. This can be done electronically (below). If a hard copy of the form is needed, please contact the Utility Billing Office at 512-259-1142.

    The request must be submitted within 90 days of the completed repair and include receipts or invoices showing the costs incurred. Only one (1) leak adjustment will be granted every two (2) years per customer address. The customer must be living at the address when the request is submitted and their account cannot be in delinquent status.

    The maximum credit for a qualified leak adjustment is $250 if repaired by a licensed plumber (with proper documentation), or $100 if repaired by the customer.

  4. What's not eligible?

    Toilet leaks are considered homeowner maintenance and will not be eligible for a leak adjustment. This includes, but is not limited to, flush valves, tank ball, rod, floater, refill tube and flapper seal issues. Other ineligible circumstances include:

    • Leaking faucets
    • Faucets, hoses and other water outlets left running or unattended
    • Water used for filling swimming pools, washing cars and irrigating lawns or gardens
    • Any unauthorized water use (i.e. theft, mischief, vandalism)

  6. First and Last Name. Please use the name that appears on your utility bill.

  8. The property address listed must match the name on your account.

  9. Please provide the email address associated with your utilities account, if applicable.

  11. Terms & Conditions*

    I have read and understand the above conditions needed to qualify for a leak adjustment, and I confirm that my request meets all minimum requirements.

  13. Please describe the type of water leak experienced at your property.

  16. When was the leak repaired?

  17. Adjustment Period*

    For what prior billing month(s) are you requesting a leak adjustment?

  19. Proof of Repair

    Your leak adjustment request must include purchase receipts or invoices that show proof of repair costs. Add receipts/invoices to this form by uploading files. Please note that only certain file types are accepted.

    23. Leave This Blank:

  25. This field is not part of the form submission.