Was your water consumption significantly higher last month? You could have a leak. If so, you may be eligible for a water bill adjustment. View our online form and instructions below.
To qualify for a leak adjustment, the following conditions must be met:
- Your leak consumption must be at least two times the average consumption of the previous three months.
- You must have at least six months of consumption history with the City of Leander prior to the leak.
- An online form showing details of your request must be submitted to the Utility Billing office. A completed paper form (PDF) is also acceptable.
- The request must be accompanied with receipts and/or invoices for expenditures incurred to fully repair the leak.
- Leak adjustment requests must be submitted within 90 days of the completed repair.
- Only one leak adjustment will be granted every two years per customer address.
- You must be living at the address when the request is submitted and your utilities account should not be in delinquent status.
Toilet leaks are considered homeowner maintenance and will not be eligible for a leak adjustment. This includes, but is not limited to, flush valves, tank ball, rod, floater, refill tube and flapper seal issues. Other situations that are not eligible for the credit include:
- Leaking faucets
- Faucets, hoses and other water outlets left running or unattended
- Water used for filling swimming pools, washing cars and irrigating lawns or gardens
- Any unauthorized water use (i.e. theft, mischief, vandalism)
The maximum adjustment period for review is 60 days, or two consecutive billing cycles. In addition, the maximum credit a customer may receive for a leak adjustment is $250 with proper documentation from a licensed plumber, or $100 for a repair made by the customers themselves.