FAQs • Leander, TX • CivicEngage

What if I change my locks?: Only the Fire Department carries the master key that will open the box. Whenever locks are changed, the inventory of keys contained within the boxes must also be updated. New keys can be placed inside the Knox Box by emailing the Fire Marshal's Office and requesting an appointment to secure new keys.

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Fire Department - Knox-Box® Rapid Entry System

1. How is Knox Box installed?: Each system from the Knox Company is shipped with complete mounting instructions; however, the Prevention and Life Safety Division can assist you in choosing the proper location for mounting. The Knox Box should be mounted no more than 6 feet and no less than 4 feet. Once installation is complete, contact the Fire Marshal's Office to conduct an inspection and secure the Knox Box. Once that is completed, the Knox Box is ready to provide immediate access to emergency personnel 24 hours a day, 365 a year.

2. How secure is a Knox Box?: Knox Boxes are designed for maximum protection. Each virtually indestructible box, switch or lock features a special high-security Medeco lock and key. This Medeco restricted locking system guards against unauthorized key duplication. Keys are not available to locksmiths or lock distributors; only the Knox Company can supply these keys. All Knox Box stations in a city are keyed alike and only the Authorizing Fire Department has the master keys.

3. What if I change my locks?: Only the Fire Department carries the master key that will open the box. Whenever locks are changed, the inventory of keys contained within the boxes must also be updated. New keys can be placed inside the Knox Box by emailing the Fire Marshal's Office and requesting an appointment to secure new keys.